AI voice agents · Human-in-the-loop · NZ

Automate the busywork. Keep the human in the human.

42Voice builds AI voice agents modelled on real roles — reception, sales development, frontline support and collections. They handle the repetitive, high-volume calls and hand every human moment to your team. In any industry.

Always escalates to a human Live in 3–5 days No lock-in
42Voice · Receptionist
Inbound call
Live
Thanks for calling — how can I help today?
I need to book in, and then a quick word with accounts.
Done — you're booked for Thursday 2pm. I'll put you through to accounts now.
Booked + transferring to a humanRepetitive task handled · person handles the rest
Trusted by NZ businesses
Quantum Staffing SolutionsCasa Infotech LimitedGlenburn Tyres
The repetition tax

Every business runs on the same repetitive calls.

Booking, chasing leads, resetting passwords, reminding people to pay — high volume, low judgment, and endless. It's where your best people lose their day.
01

Front desk overload

Bookings, reschedules and "can you put me through to…" swallow the day and still miss after-hours calls.

02

Reps stuck dialling

Hours lost to phone menus, gatekeepers and no-answers before a rep ever speaks to a real prospect.

03

The same tickets, again

Password resets, account lockouts, "where's my order" — Tier-1 volume buries the team that should solve hard problems.

04

Awkward payment chasing

Early reminders are repetitive and uncomfortable, so they slip — and cash flow slips with them.

05

None of it after 5pm

Customers call when they're free — evenings and weekends — when nobody's there to pick up.

06

Quality drifts

When people are busy or tired, the script slips. There's no record and no way to improve.

Meet the team

Four AI voice agents, modelled on the roles you already know.

Each one handles the repetitive volume of a role, then hands the human moment — the nuance, the empathy, the close — straight to a person.

Front of house

AI Receptionist

The front desk that never goes to voicemail. Greets every caller, books and reschedules, answers common questions and routes the call to the right person.

  • Answers 100% of calls, 24/7
  • Books, confirms and reschedules appointments
  • Transfers live calls to the right person or team
Hands off: warm-transfers the caller to a human whenever a person is needed.
Explore the Receptionist →
Outbound sales

AI Sales Development Rep

Opens doors so your closers walk through them. Works your list, gets past the switchboard and gatekeeper, reaches the decision-maker and handles the first objections.

  • Navigates IVR menus and gatekeepers
  • Qualifies the decision-maker and handles objections
  • Books a follow-up sales call for a human
Hands off: books a qualified meeting for a real rep to take over and close.
Explore the SDR →
Frontline support

AI Customer Service

First response, handled. Resolves the high-volume, low-complexity requests instantly and captures the rest as a clean ticket for your Tier-2 humans.

  • Basic troubleshooting and account lockouts
  • Status checks and common how-to questions
  • Logs and routes tickets automatically
Hands off: creates a ticket with full context and escalates to a Tier-2 agent.
Explore Customer Service →
Early collections

AI Collections Agent

Friendly first-party reminders that keep cash flowing. Calls customers about overdue balances, reminds them and captures a commitment — professionally and consistently.

  • Early-stage, first-party payment reminders
  • Takes commitments and arranges callbacks
  • Analyses each call for dispute, hardship or sentiment
Hands off: escalates disputes and sensitive cases to a human collector.
Explore Collections →
See it in action

Watch the agents handle real calls.

Real demos — booking a job, qualifying a lead and resolving a support query — each ending in a clean human handoff.

Sales Development Rep

Cold Calling Agent

The AI qualifies a prospect, handles objections and books a follow-up in one call.

AI Receptionist

Booking & Appointment

A live booking — checking availability and confirming on the spot.

AI Customer Service

Customer Support

Resolves a common query, then escalates with a full transcript.

See all demos →

Our principle

We don't replace people. We give them their day back.

Every 42Voice agent is a tool for the repetitive volume — the 200 identical calls — so the one that needs empathy, judgment or a close reaches a sharp, available human. That's the difference between an answering machine and a teammate, and it's why we keep the human in the human.

Always a human handoff

Warm transfer, booked meeting, ticket or escalation — each agent knows when to bring in a person.

Human-in-the-loop quality

You supervise and manage the agent; whenever something needs to change, our team makes the update — so quality stays in your control.

Roles enhanced, not cut

Your people move from repetitive dialling to the high-value work only humans do well.

Built for any industry

Modelled on roles, not industries.

Every business has a front desk, a way it wins new work, a support queue and invoices to collect. Because the agents are built around roles, they fit wherever you operate.

Trades & home servicesHealthcare & clinicsProfessional servicesIT & SaaSFinance & lendingProperty & real estateHospitalityLogisticsEducation
How it works

Live in days, not months — done for you.

You tell us how the role works today. We build, test and launch the agent, with the human handoffs wired to your team. No tech skills required.

1

Discovery call

A 15-minute chat about the role, the calls and where a human should take over.

2

Design & voice

We craft the conversation flows and choose — or clone — the right voice for your brand.

3

Integrate & test

We connect your calendar, CRM, phone or ticketing and test real scenarios together.

4

Go live & optimise

Launch with confidence. You oversee the agent and tell us what to adjust — we make the changes, backed by call analytics.

4AI agents, one platform
24/7Always on
9+Languages
3–5Days to go live
What clients say
★★★★★ 5.0 on Google · 5 reviews
★★★★★

"They do a great job of handling business-related queries and providing quick, efficient first-level support, while also recognising when an issue needs to be escalated to the right person. What I particularly like is how natural and conversational the experience feels — real practical value for businesses!"

S
Soph NZGoogle review
★★★★★

"I worked with Alston at 42Voice to create a virtual assistant to manage calls across my 3 business streams… The VA his team created (Sophie) was excellent. The funniest thing was when I called back a client — she wanted to tell me how nice and helpful Sophie had been!"

M
Michael ShahGoogle review
★★★★★

"Awesome team. Amazing services and AI technology for businesses."

A
Aveen SinghGlenburn Tyres, Avondale
Before you ask

Common questions.

No — that's the opposite of the point. The agents take the repetitive, high-volume calls off your team so your people spend their time on judgment, empathy and closing. Every agent hands the human moments back to a person.

Each agent has a defined handoff: the receptionist warm-transfers, the SDR books a meeting, customer service raises a ticket for Tier-2, and the collections agent escalates disputes or hardship — always with full context.

Almost certainly. The agents are modelled on roles every business has — reception, sales development, frontline support and collections — so they apply across trades, healthcare, professional services, IT, finance, property and more.

Most agents are configured, tested and live within 3–5 business days. We handle the build end-to-end; you just approve.

Let's talk

Hand the busywork to an agent. Give your people their day back.

Book a free 15-minute demo and hear one of the four agents handle a real call for your business.